Privacy Policy – Lèvere Clinic

At Lèvere Clinic (“we”, “our”, “us”), we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our clinic, website, or use our services related to skin, hair, and dental treatments.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name
• Phone number
• Email address
• Age and gender (if voluntarily provided)

b. Health & Treatment Information (Sensitive Personal Data)

• Skin, hair, and dental concerns
• Medical history and treatment preferences
• Consultation details and prescriptions
• Dental records, X-rays, treatment history
• Before-and-after images (only with your explicit consent)

c. Technical Information

• IP address
• Device and browser type
• Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide consultations and premium aesthetic and dental treatments
• Maintain medical records and treatment history
• Personalize your experience and recommendations for bespoke care
• Send appointment confirmations, reminders, and follow-ups via call, SMS, email, or WhatsApp
• Share updates, offers, or marketing communications (only with your consent)
• Improve our website, services, and overall patient luxury experience

3. Consent

By using our website or submitting your information, you:

• Consent to the collection and processing of your personal data
• Explicitly consent to the processing of sensitive personal data, including health-related information, for consultation and treatment purposes

You may withdraw your consent at any time by contacting us.

4. Legal Compliance

We process your data in accordance with applicable laws, including:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000

We also strictly follow applicable medical confidentiality and ethical standards.

5. Sharing of Information

We do not sell your personal data. We may share your information with:

• Internal doctors, board-certified specialists, and authorized staff for treatment purposes
• Trusted third-party service providers (appointment systems, CRM tools, payment processors)
• Legal or regulatory authorities, if required by law

All parties are required to maintain strict confidentiality and data security.

6. Data Security & Confidentiality

We implement appropriate technical and organizational measures, including:

• Secure servers and encrypted storage
• Restricted access to authorized personnel only
• Regular monitoring to prevent unauthorized access

All medical and consultation data is treated as strictly confidential. While we take reasonable steps to protect your data, no system is completely secure.

7. Data Storage & Retention

• Your data may be stored on secure servers in India or with trusted global service providers.
• We retain your information only as long as necessary for medical treatment, record-keeping, and legal compliance.
• Medical records are retained as per applicable healthcare regulations.

8. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance your browsing experience
• Analyze website traffic and performance
• Personalize content and services

You can modify your browser settings to decline cookies if you prefer.

9. Your Rights

Under applicable laws, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing communications
• Opt out of promotional messages at any time

To exercise your rights, please contact us at: clinicmanager@levereclinics.com

10. Payments

• We use third-party payment gateways to process transactions.
• Lèvere Clinic does not store your card or payment details.
• All transactions are processed through secure and compliant platforms.
• All prices and transparent pricing models are inclusive of GST.

11. Age Policy

• Our services are intended for individuals aged 18 and above.
• Minors may use our services only with parental or guardian consent.

12. Third-Party Links

Our website may include links to third-party platforms (such as social media or booking tools). We are not responsible for their privacy practices.

13. Medical Disclaimer

Information shared through our website, social media, or online consultations is for general guidance only and does not replace professional medical advice from our board-certified specialists.

In case of a medical emergency, please visit the nearest hospital or healthcare provider.

14. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated Effective Date.